The value of the personalised approach
1 July 2019 | by Deleted | Posted in b2b marketing , customer experience , e2e , personalised marketing , trust , best practice ,
With customer expectations at an all-time high, the need for a personalised and differentiated offering is more important than ever.
In a nutshell, the modern-day customer expects companies to treat them with as much concern and care as they would any prospect on an individual level. B2B customers want the same experience as they would expect when buying for themselves.
Becoming a trusted source that adds value and insight into the challenges of your prospects and clients is now a key factor in driving customer engagement and loyalty.
A couple of tips for ensuring you are reaching your prospects of a personal level:
- Ensure that you understand their needs and challenges from the get-go.
- Make an effort to anticipate potential challenges for your customers and prepare tailored solutions that best align with their business.
- Find ways to make your marketing efforts more personal and client-specific where possible.
- Make a point to know who your customers are as opposed to only what they do.
Creating an expertly tailored approach for each client and treating them as a person as opposed to a number or target is invaluable to winning their business.
Make your client feel like they are your only client.
Eighty percent of customers say the experience a company provides is as important as its products and services. https://www.salesforce.com/blog/2018/06/digital-customers-research.html