Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy (which forms part of the Privacy Policy of Passle Limited) explains how we, and our third-party services use cookies, as well as the options you have to control them.

What are cookies?

A cookie is a small file that can be placed on your computer (or device) that allows us to recognise and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. Other organisations may also use cookies, tags and pixels on our Website or Service. Tags and pixels, also known as web beacons, are similar to cookies but are collected through embedded images.

Cookies that are used by Passle are referred to as ‘first-party cookies’ and those that are used by our partners are referred to as ‘third-party cookies’.

Cookies set by Passle

Our Website and Service uses cookies and similar technologies to allow us to monitor and report back on our Services, and enhance your browsing experience. We may obtain information about your general internet usage by using a cookie file. Cookies help us to improve and deliver a better service and a provide more personalised user experience. They enable us:

  • to store information about your preferences, and allow us to customise the Service according to your individual interests
  • to speed up your searches
  • to recognise you when you return to the Service.

The law says that we are allowed to place cookies on your computer (or device) as long as the cookies are essential to the operation of the Service. If they are not, we have to get your express permission.

  • If you are a Passle user (your company has signed up to an account with Passle), we do this by asking you to sign up to our Terms and Conditions. We may also ask you to opt-in via our Cookie Control tool.
  • If you are a visitor to a Passle Service, we do this by asking you to opt-in via our Cookie Control tool.

The Service does use non-essential cookies, including cookies used by us to get information about the way in which the Service is used. We use this information to work out how the Service may best be improved.

We may place one or more of the following types of cookies on your computer (or device):

Strictly Necessary cookies

These are cookies that are required for the operation of our Website and Service, enabling the core functionality. They include, for example, cookies that enable you to log into the secure areas of your Passle account.

Functionality/Identification cookies

These help us personalise our Website and Service for you by remembering your preferences and settings.  These are used to recognise you when you return to the Website and our Service.

Analytical cookies

We and our third-party partners may use analytical cookies or other, similar technologies to help us to improve our Website by collecting and reporting information on its usage. For example, by allowing us to recognise and count the number of visitors to our Website and Service, and to see how users move around our Website and Service when they are using them.

Our analytical cookies collect information in an anonymous form, and the data helps us to improve the way our Website and Service work.

Tracking cookies

We and our third-party partners may use tracking cookies or other, similar technologies to record your visit to our Website and Service, the pages you have visited and the links you have followed.

We will use this information to make our website more relevant to your interests and for reporting back on how particular aspects of our service are being used. For example, we use the data collected to create reports for our customers about how an ISTATOY email has performed and what actions recipients have taken.

Our Service also uses other tools that help with, for example, interface design and customer experience – a full list of subprocessors is available here.

How to control cookies

We place cookies on your computer or device as outlined above. However, you can control and manage these cookies in various ways. Please note that removing or blocking cookies may impact on your user experience and parts of this Service may no longer be fully accessible.

If you are a Passle user

The website cannot function properly without the strictly necessary cookies and these can only be disabled by changing your browser preferences.

All non-essential cookies can be controlled in your browser settings and/or via the third-party service details outlined below. However, if you do decide to turn these off, some parts of our Website and Service will not work properly.

You can control any tracking data regarding the performance of emails by opting out of our service via our Cookie Control tool, or via your browser settings.

If you are a visitor to a Passle service

You can control cookies used by Passle by opting out of our Service via our Cookie Control tool, or via your browser settings.

Our Cookie Control tool is accessible via the cookie icon in the bottom left-hand corner of our Service screen. You can opt-out at any time by selecting the ‘Turn cookies off’ option.

Managing browser settings

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you are a Passle user, and you select this setting you may be unable to access certain parts of the Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Service.

Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from a particular, or all websites or services. Please note that any preferences you have set will be lost if you delete all cookies (including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set).

Managing analytics cookies

You can opt-out of having your anonymised browsing activity within websites recorded by analytics cookies. We use the following third-party service providers and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on the links given here.

Google Analytics www.google.com/analytics/learn/privacy.html and tools.google.com/dlpage/gaoptout/
HotJar www.hotjar.com/legal/policies/privacy and www.hotjar.com/legal/compliance/opt-out

Managing social sharing buttons and other third-party cookies

We use ‘social buttons’ to enable our users to share posts via our Service. These are buttons for third-party social media sites and these sites may log information about your activities on the internet including via this Service. We also use several other third-party sites, outlined below. Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information and to find out how to opt-out, or delete, such information.

Facebook www.facebook.com/policies/cookies/
LinkedIn www.linkedin.com/legal/cookie-policy and www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Twitter help.twitter.com/en/rules-and-policies/twitter-cookies
Xing privacy.xing.com/en/privacy-policy
Drift (our third-party Chatbot service) www.drift.com/privacy-policy/
SlideShare www.linkedin.com/legal/cookie-policy and www.linkedin.com/psettings/guest-controls/retargeting-opt-out
YouTube policies.google.com/privacy and policies.google.com/technologies/cookies
Zoho (our third-party Support Desk service) www.zoho.com/privacy.html

For more information generally on cookies, including how to disable them and how to modify your browser settings to block or filter cookies, please refer to www.allaboutcookies.org.uk and www.aboutcookies.org and www.ico.org.uk/your-data-matters/online/cookies/.

Last updated 22 May 2019